Job Details

** Member Service Representative - Member Contact Center - Remote Option**

**Job Category****:** Call Center **Requisition Number****:** MEMBE01530 Showing 1 location **Job Details**

**Description**

The Member Service Representative works within an inbound call center to assist Columbia's members with all of their needs over the phone and through our electronic alternatives consistent with our policies and procedures. The role will combine excellent member service skills and the ability to effectively cross-sell products and services to benefit our members. The right person for this job is an enthusiastic team player with strong organizational skills. As we continue to grow the department and focus on convenient and easy access for our members, flexibility in scheduling is required and may include Saturdays. Remote potential after initial training period.

Columbia CU is a full service financial institution with $2.2 billion in assets, over 100k members and holds depositaccounts.coms #1 healthiest financial institution title for the Portland metro area and is recognized by Forbes Magazine as a 2019 *Best in State* Washington Credit Union. Since 1952 our commitment toward Making Life Better has earned us accolades such as *Best of Clark County* and *Best in Business* for the past several years. Columbia CU is recognized locally by The Oregonian as a Best Workplace and nationally by PBS and Associates as a *Best of the Best* workplace.

**Requirements**

* 1-3 years, Customer Service. Contact/Call Center and Banking experience is preferred.

* Must be available to consistently work hours of operation in the Call Center (8:00 am - 6:00 pm M-F, possible Saturdays)

* Team player who thrives in collaborative environment.

* Strong organizational skills and follow through.

* Excellent communication skills both verbal and written.

* Strong PC skills, call center software experience a plus.

* Sales skills, banking preferred.

Equal Opportunity Employer/AA

**Skills**

**Required**

**Microsoft Suite** *Some Knowledge* **Sales** *Some Knowledge* **Call Center** *Some Knowledge* **Branch Experience** *Some Knowledge* **Customer Service** *Intermediate* **Communications** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**

**Experience**

**Required**

**1 year:** Customer Service