Job Details

Location:

Assistant Executive Housekeeper in Welk Resorts San Diego at Marriott Vacations Worldwide Location *

**Location:**

8860 Lawrence Welk Drive **Experience:**

Resort Jobs **Job Description**

**Education and Experience**

* High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Housekeeping Operations and Budgets**

* Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

* Inspects guestrooms on a daily basis.

* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

* Inventories stock to ensure adequate supplies.

* Supports and supervises an effective inspection program for all guestrooms and public space.

**Providing and Ensuring Exceptional Customer Service**

* Sets a positive example for guest relations.

* Participates in the development and implementation of corrective action plans to improve guest satisfaction.

* Empowers employees to provide excellent customer service.

* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

* Responds to and handles guest problems and complaints.

* Strives to improve service performance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture