Job Details
Administrative Professional 2
2024-11-21 Options for Southern Oregon Medford,OR
Description:
Schedule: Monday-Friday 8AM-5PM
Overview
The Administrative Professional 2 provides excellent internal and external customer service by phone and in person as part of the Support Services team for our outpatient programs. Provides administrative support for the agency or department. Works with clients to fill out admission paper work, explains the range of services available to the client, and facilitates the client's entry into service. Assists in scheduling client appointments and coordinating services.
Responsibilities
Responds to phone and in-person questions and concerns from community and those seeking services.
Schedules client appointments.
Processes client enrollments, tracks data, prepares routine correspondence, and utilizes a variety of computer programs.
Provides clerical support to program manager and agency staff, reviewing, copying, collating, and assembling documents, making phone calls, etc.
Develops knowledge of agency's departments and services; directs clients and callers to the appropriate resource.
Greets and assists mental health clients and visitors.
Assists with special projects or other departmental activities.
Qualifications
Excellent interpersonal skills and ability to multi-task in a fast-paced office environment with a high degree of flexibility required.
High school diploma or equivalent and a general understanding of the population served. Some post-secondary coursework preferred. Possess medical or human service business experience sufficient to meet the demands of the position, including proficiency with a variety of software applications.
Candidates must be able to use e-mail, compose documents, save and locate documents electronically, and learn to use our Electronic Health Record (EHR) system. Proficiency in Word and other MS Office applications preferred.
Must pass state-required background and DMV checks. Candidate must be able to work independently and flexibly, under general supervision.
This position is continuously open as we search for strong candidates. We will use applications for this position to fill openings as they become available.
Options for Southern Oregon recognizes that in order to best serve the healthcare needs of our communities and fulfill our mission, we must learn, grow, incorporate, and value the principles of diversity, equity, and inclusion in our work and in our lives. We are committed to the continued development of an aware, diverse, and culturally responsive workforce and an organizational culture that is supportive and affirming for all staff and clients. Options acknowledges that incorporating EDI principles in our practices is an ongoing learning process and we are committed to using our voice to effect positive change. We recognize that making an impact on health inequities in our community will take more than just a statement and, to this end, our goals, planning, and actions aim to promote and develop equitable and effective health care services to reflect the needs of our diverse communities.
Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$5,000 HIRING BONUS (Prorated by FTE)
- Full-time and part-time(20 hours minimum per week) available.
- Benefits for 30+ hours per week include:
- Family medical, dental, long term disability, 403(b) plan with 6% match, and more.
- Generous paid time off policy. (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual). Plus 11 paid holidays annually.
- Bilingual skills a plus; Options pays a premium for employees who can conduct business in Spanish and provide certification of a language proficiency test approved by the Oregon Health Authority that meets a proficiency level of "High Intermediate".
- Bonus Applicable to external applicants only, and limitations for re-hires will apply.
Schedule: Monday-Friday 8AM-5PM
Overview
The Administrative Professional 2 provides excellent internal and external customer service by phone and in person as part of the Support Services team for our outpatient programs. Provides administrative support for the agency or department. Works with clients to fill out admission paper work, explains the range of services available to the client, and facilitates the client's entry into service. Assists in scheduling client appointments and coordinating services.
Responsibilities
Responds to phone and in-person questions and concerns from community and those seeking services.
Schedules client appointments.
Processes client enrollments, tracks data, prepares routine correspondence, and utilizes a variety of computer programs.
Provides clerical support to program manager and agency staff, reviewing, copying, collating, and assembling documents, making phone calls, etc.
Develops knowledge of agency's departments and services; directs clients and callers to the appropriate resource.
Greets and assists mental health clients and visitors.
Assists with special projects or other departmental activities.
Qualifications
Excellent interpersonal skills and ability to multi-task in a fast-paced office environment with a high degree of flexibility required.
High school diploma or equivalent and a general understanding of the population served. Some post-secondary coursework preferred. Possess medical or human service business experience sufficient to meet the demands of the position, including proficiency with a variety of software applications.
Candidates must be able to use e-mail, compose documents, save and locate documents electronically, and learn to use our Electronic Health Record (EHR) system. Proficiency in Word and other MS Office applications preferred.
Must pass state-required background and DMV checks. Candidate must be able to work independently and flexibly, under general supervision.
This position is continuously open as we search for strong candidates. We will use applications for this position to fill openings as they become available.
Options for Southern Oregon recognizes that in order to best serve the healthcare needs of our communities and fulfill our mission, we must learn, grow, incorporate, and value the principles of diversity, equity, and inclusion in our work and in our lives. We are committed to the continued development of an aware, diverse, and culturally responsive workforce and an organizational culture that is supportive and affirming for all staff and clients. Options acknowledges that incorporating EDI principles in our practices is an ongoing learning process and we are committed to using our voice to effect positive change. We recognize that making an impact on health inequities in our community will take more than just a statement and, to this end, our goals, planning, and actions aim to promote and develop equitable and effective health care services to reflect the needs of our diverse communities.
Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.