Job Details

Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States.Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.We are hiring VEHICLE REPAIR Claims Adjusters either Remote or Hybrid in AlbuquerqueVehicle Repair, Service Writing and or Automobile Technician experience. is required.This position pays $18 - $25 / hour with comprehensive benefits as of Day OneSchedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT / Alternating Saturday's, 8:00 a.m. to 1:00 p.m. MTSummary:This position is responsible for handling / servicing Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspects of Century's clientele.Essential Duties and Responsibilities:Maintain the time of answered incoming claim calls to 60 seconds or lessMust be able to effectively adjudicate 20-30 claims per dayMaintain an average of 40+ calls per dayPromptly, effectively and professionally respond to all claim telephone inquiresPromptly handle all extraordinary claim, customer, or client issues to a successful conclusionMaintaining positive working relationships both internally and externallyWork closely with the Claims Lead and promptly resolve customer and/or client claims issuesSpecial projects or other duties as assignedRequirements:Education and/or Experience: Must have at a minimum a high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry. Must have the ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must be proficient with computers and applications, i.e. MS Word, Excel, etc. Must possess good interpersonal, verbal and written communication skills.#MAPFRE123If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at ...@mapfreusa.com. We are proud to be an equal opportunity employer.Remote working/work at home options are available for this role.