Job Details

Dealership:
L0105 Lithia Home Office

Customer Cares Representative

The Customer Cares Representative is responsible for ensuring the highest level of customer satisfaction by timely resolving concerns between customers and the dealerships.

The Customer Relations Representative reports to the Corporate Counsel.

Location: Medford, OR (On-site)

Compensation Range: $21/hr - $26/hr

Core Responsibilities

• Serve as a liaison between the customer and dealership
• Follow up with customers within 48 hours to ensure communication and a pathway to resolution
• Trend and track customer concerns in our Salesforce program
• Develop continuous improvement plans for the dealerships by documenting observations and tracking concerns

Skills and Qualifications

• Professional knowledge of Microsoft Office applications
• Strong organizational skills with attention to detail
• Sense of urgency
• Excellent communication skills
• Active Listening
• Critical Thinking
• Time Management
• 1 or more years of experience in a professional or retail setting

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.