Job Details

At Genmab, we are dedicated to building extra not ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! Senior Engineer, IT Deskside and Lab Support. As a Senior Engineer, IT Deskside and Lab Support , you will provide hands-on IT support for both laboratory environments and general office settings. You will work closely with laboratory staff in the Ballerup (DK) GMP labs, business users, and global IT teams to ensure efficient IT operations, compliance, and adoption of best practices. The primary location for this role is the Valby Head office (DK) with an expected on-site presence in the QC Lab in Ballerup 1-2 days a week. This position requires a blend of technical expertise, compliance awareness, and strong problem-solving skills to support both laboratory and enterprise IT needs. The expected split of work (priority) is 70% Deskside vs 30% Lab focus. IT Lab Support Responsibilities (30%) Be a Single Point Of Contact/Liaison between the QC Lab to the rest of the IT organization. Provide hands-on technical support for laboratory software, and hardware, ensuring minimal disruption to lab operations, collaborating with vendors and internal stakeholders. Configure, deploy, and maintain Computerized Lab Systems while ensuring seamless integration with existing IT infrastructure. Ensure compliance with GxP/GMP regulations and participate in Change Management and Configuration Management activities. Maintain the validated state of laboratory IT systems through proper documentation and record-keeping. Work closely with the global IT Lab group (USA, NL, DK, CN) to implement best practices, standardize processes, and ensure the adoption of new technologies. Participate in planning and executing IT projects related to laboratory systems, including system migrations and software upgrades. IT Deskside Support Responsibilities (70%) Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals, resolving hardware and software issues. Manage incident resolution, escalate major IT issues, and act as the first line of defense for IT stability. Assist with login, password resets, account provisioning, and IT asset setup/deactivation for employees and contractors. Troubleshoot and escalate network connectivity issues, including VPN and remote access support. Maintain and support AV equipment for meetings and events, including regulatory (FDA, EMA) and commercial functions. Document IT solutions, collaborate with internal teams, and ensure compliance with security policies and licensing agreements. Requirements Experience with working in a controlled environment, preferably a GxP environment. Bachelor's degree in computer science, Science, engineering, or a related technical field. Minimum 3 years of experience in IT engineering, with a focus on laboratory or technical environments with knowledge of network concepts (TCP/IP. DNS, DHCP and VPN). Experience with ticketing systems (e.g. ServiceNow) and remote support. Excellent communication and collaboration skills to engage effectively with global stakeholders at various levels. Familiarity with IT security standards, compliance frameworks, and regulatory requirements such as GLP and GDPR. Ability to work independently and manage multiple tasks efficiently. Customer focused mindset with a proactive approach to problem-solving. About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice ().