Job Details

We are seeking to fill a full-time Patient Service Representative position. Must have at least 1 year of prior medical front office (PSR) experience. Responsibilities encompass a range of administrative and patient-facing tasks, including scheduling appointments, verifying insurance, taking co-pays, triaging calls, and directing messages to the correct department and staff. Due to the high volume of families with children for this clinic, pediatric experience is a plus. This position is Tuesday through Saturday, 8 am to 5 pm. DOE $18-22Scheduling and Appointment Management:Scheduling appointments for patients, including follow-ups and diagnostic tests. Managing patient waitlists and ensuring timely appointments. Providing appointment reminders to patients and their families. Patient Registration and Information Management:Verifying and updating patient demographic and insurance information. Completing necessary registration forms and ensuring accuracy. Maintaining accurate patient records and medical histories. Billing and Insurance Processing:Verifying insurance eligibility and processing claims. Collecting patient co-pays and deductibles. Assisting patients with understanding their financial responsibilities. Patient Relations and Communication:Greet and assist patients and their families in a friendly and professional manner. Answering patient questions and concerns, both in person and over the phone. Providing information about clinic services, procedures, and policies. Administrative Tasks:Maintaining a clean and organized waiting area. Filing and retrieving medical records. Managing office supplies and equipment. Following HIPAA guidelines and maintaining patient confidentiality. Must pass a criminal background check and drug screen.Must be at least 18 years old to apply.