Job Details

Join to apply for the FT Customer Experience Manager role at Michaels Stores.

Store - MEDFORD, OR

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to fulfill Brand Promises. Provide friendly customer service.

Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Ensure all front-end policies are followed; meet KPIs and manage team performance.
3. Plan and execute class and in-store events per company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding and training of new team members; coach and develop team members.
8. Serve as Manager on Duty (MOD).
9. Interact positively with customers, assist with locating products, and provide solutions.
10. Participate in truck unloading, stocking, and cross-train in custom framing sales and production.
11. In stores without a Framing Manager, lead delivery of custom framing solutions, managing workload in partnership with the Store Manager.

Preferred Skills and Experience

• Retail management experience preferred.

Physical and Work Environment Requirements

• Ability to stand for long periods, move throughout the store, lift heavy boxes, and access high shelves.
• Work includes nights, weekends, early mornings, and outdoor activities such as unloading trucks and retrieving shopping carts.

Applicants must meet legal requirements and be capable of performing essential functions with reasonable accommodations if needed.

Company Overview

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We are committed to diversity, inclusion, and providing a supportive work environment with robust benefits.