Job Details

Dealership:
L0397 Driveway Home Office

Driveway.com | Data Entry Specialist

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We'd love to have you join us on our journey.

The Specialist, is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.

Location: Medford OR (on-site)

Primary Duties

• Review consumer title and supporting documents and verify accuracy
• Print, prepare, audit, and upload required paperwork to complete vehicle purchases
• Work directly with customers and internal teams when needed to resolve title issues
• Communicate effectively with customers through chat, phone, and CRM/email
• Answer customer questions regarding the purchase paperwork
• Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)
• Scan deal jacket to initiate vehicle payoff
• Independently work assigned queues
• Document all processes in Salesforce and Smart Sheets to ensure quality tracking
• Timely and accurately process titling work in assigned states or regions
• Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues
• Additional work and tasks as needed

Qualifications

Skills

• Excellent organizational, time management skills, and attention to detail.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams, etc.).
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize tasks effectively, and handle sensitive information with discretion and confidentiality. Strong attention to detail
• Active listening skills
• Critical thinking
• DMV Knowledge, preferred
• Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently

Education

• High School Diploma or equivalent required
• 4-year degree in a related field preferred

Experience

• Prior experience working in a business office preferred

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.