Job Details

Do you like the versatility of juggling multiple tasks at once, being a resource for teammates that have questions, and have an excellent work ethic? Our fast-paced, sales office is seeking a Dispatcher/ Admin at our Medford, Oregon office. Our ideal candidate will be detail-oriented, have experience with problem-solving, and have excellent telephone and customer service skills. Essential Job Duties Greet clients and provide outstanding customer service Identify and escalate issues to Helpdesk Create support tickets on behalf of customers Document all call information according to standard operating procedures Use basic computer applications Communicate with customers, technicians, and salespeople Schedule service calls Answer multi-line phone system and route calls to appropriate resources Create and document daily invoices for ageing and collecting for month-end management reporting Recognize, document, and alert the management team of trends in customer calls Assist in processing of...Dispatcher, Dispatch, Customer Service, Manufacturing, Driver