Job Details

We're Hiring: Bilingual Front Desk Receptionist (English/Spanish)

Full-Time | On-Site | Medford, Oregon
Housing Authority of Jackson County (HAJC)

Are you fluent in English and Spanish, energized by purpose-driven work, and grounded enough to handle challenging situations with grace and professionalism? If so, the Housing Authority of Jackson County wants you on our team.

We are currently seeking a dedicated and highly capableBilingual Front Desk Receptionistwho is ready to be the welcoming face—and sometimes the firm backbone—of our agency. You'll be the first point of contact for our clients, many of whom are navigating vulnerable moments. Compassion is critical—but so is courage. This role is not for the faint of heart.

About Us

At HAJC, our mission is to provide, develop, and maintain decent, safe, and affordable housing while promoting efforts toward self-sufficiency. We serve over 4,000 families a year and are the eighth-largest housing authority in Oregon. Our team is compassionate, driven, and unwavering in our commitment to our community.

About the Role

As theFront Desk Receptionist, you are the “gatekeeper” to HAJC services, responsible for welcoming walk-ins, answering and directing multi-line phone calls, and guiding clients through applications and services. You will help distribute forms, troubleshoot common questions, support multiple departments, and serve as the central hub of day-to-day client engagement.

Key Responsibilities:

• Greet and assist walk-in visitors and callers in both English and Spanish.

• Provide general program information, applications, and referrals.

• Manage the front lobby and maintain a professional, welcoming space.

• Distribute maintenance requests and incoming mail.

• Respond to sensitive or emotionally charged inquiries with tact and clarity.

• Professionally manage and de-escalate occasionally hostile or frustrated individuals without becoming reactive.

This role requires:
✔ Excellent interpersonal and customer service skills
✔ Ability to calmly set and enforce professional boundaries
✔ Confidence to confront inappropriate behavior respectfully
✔ Strong multitasking and organizational capabilities
✔ Competency in standard software applications and phone systems

Minimum Qualifications

• High school diploma or equivalent

• At least2 years of clerical or customer-facing experiencein a fast-paced setting

• Proficiency inboth English and Spanish (written and verbal)

• Familiarity with modern office software, phone systems, and multi-tasking tools

• Ability to remain composed and non-reactive in emotionally charged interactions

Who Thrives Here

We need someone who canremain calm under pressure, listen without judgment, and help people find answers—even when they're upset. If you're the kind of person who doesn't internalize conflict, who sets respectful boundaries without losing your cool, and who enjoys meaningful work even when it's hard, this may be the perfect fit.

Benefits That Support You

We offer anexcellent benefits packagethat reflects our commitment to your well-being:

• 3 weeks of paid vacation(usable as you accrue – no waiting period)

• 11 paid holidays

• Extremely affordable medical, dental, and vision insurance(for employees and dependents)

• PERS Retirement Plan(with employer contribution after 6 months)

• 457 Retirement Plan

• Flexible Spending Accounts (FSA)

• Employer-paid long-term disability insurance

• Employer-paid $15,000 life & AD&D insurance policy

• Wellness Reimbursement Program (up to $200 annually)

We Welcome Diverse Candidates

The Housing Authority of Jackson County (HAJC) is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce that reflects the community we serve. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, marital status, familial status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

We also provide reasonable accommodation to individuals with disabilities and for sincerely held religious beliefs, as required by law. If you need assistance or accommodation during the application process, please get in touch with Human Resources at (541) ###-#### Ext. 1054.

Research has demonstrated that women, people of color, and individuals from non-traditional backgrounds are often hesitant to apply for jobs unless they meet every single qualification. At HAJC, we are dedicated to finding the best candidate for each position. This candidate may bring valuable skills and perspectives even if they don't meet every requirement. If you believe you can contribute meaningfully to our team, we strongly encourage you to apply.

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