Job Details

Medical Team Lead

Full-Time | Exempt

La Clinica Phoenix Health Center

We're committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We're looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica

The Medical Team Lead provides leadership, direct supervision, expert guidance and oversight for Medical Health Center Teams consistent with the operational requirements and La Clinica Health Center's customer service SERVE values. The Medical Team Lead also serves as the liaison to the other medical clinic leadership.

Accountabilities Include:

Performs Essential Job Duties

• Directs supervision, coaching, development and performance management of Medical Health Center Team.
• Manages Epic templates - day to day schedule changes and oversees the administration and scheduling of providers.
• Investigates clinic scheduling errors, patient volume and flow, unkept appointments and rescheduling, and providers' time utilization
• Maintains provider schedule/calendar, on-call schedule, and ensure provider templates are updated with current information.
• Maintains accurate provider templates and listings of available clinical services for the organization.
• Serves as an expert user of business and clinical system software including telephone, Outlook, Epic, and Meditracks.

• Provides high quality customer service to patients, La Clinica providers and employees, referring providers, insurance carriers, and other community agencies that meets or exceeds the service standards of La Clinica.
• Provides prompt and professional verbal and written communication; these customer service skills are expected to be shared with other members of the team.
• Implements and sustain customer focused environment through employee training and positive re-enforcement.
• Maintains the confidentiality and privacy of patients, staff and the organization.
• Communicate effectively La Clinica's mission and values to employees and patients.
• Provides day to day supervision of designated employees including performance improvement goals and behavioral standards.
• Develops training plans and assures that core competencies are met.
• Deploys employees to assure the operational need of the center is met.
• Works in collaboration with other team leads and/or center managers to assure employee coverage across all sites, may require this position to work in these areas or positions as needed.
• Maintains experience and understanding of all clinical services policies and practices.
• Participates on interviewing committees to make hiring decisions for the center and float "pool."
• Facilitates the flow of information by developing procedures and working with other medical team leads to assure patient calls are routed appropriately and that calls are returned according to La Clinica standards.
• Investigates operational problems and works in collaboration with other team leads and/or managers/directors to develop improved processes.
• Works in coordination with the Facilities Manager to address facility concerns.
• Assists employees with problem identification and resolution.
• Communicates performance expectations and business policies and procedures.
• Uses health center data to support day to day activities.

Education and/or Experience:

Required:

• High school diploma or general education degree (GED)
• Three to five years of experience in medical/dental office
• Medical supervisory experience
• Related experience in a Community Health Center(s)
• Experience in one of the following areas: Medical assisting, front desk, behavioral health, clinical services, nursing.
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions
• Skilled at using electronic health records as applicable to area of work (EPIC)

Preferred:

• Associates degree in related field
• Basic knowledge of adult learning models

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization's vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at:

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.