Job Details

Greets and assists members with active listening skills providing accurate information and service to members. Demonstrates knowledge of Rogue's vision and mission philosophies, using the Service Promises to build Loyal Members through each individual member's experience. Essential Functions & Responsibilities:50% Provides unsurpassed member/potential member service experiences. Greets members by telephone, email, or any other remote channel in a friendly and professional manner using the five Service Promises to assist, resolve, and complete members' requests. Includes but is not limited to: transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance and other operational tasks as determined or other member assistance items. 25% Completes member requests received via phone, email or any point of member contact through electronic means, including but not limited to: in-depth online banking, bill pay, ATM/ Visa/ Debit, ...Specialist, Service, General Maintenance, Member Service, Skills, Retail, Banking