Job Details

Overview

Customer Support Manager Tax REMOTE (Seasonal) Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses. JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. This remote seasonal role runs from early November 2025 through April 30, 2026, averaging 40+ hours per week.

On a Typical Day, You Will

• Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals.
• Monitor and evaluate the team to identify coaching needs and provide mentoring.
• Implement policy updates through training and change control processes.
• Identify areas for process improvement at the individual and team level.
• Analyze daily/weekly/monthly team performance data and deliver performance feedback.
• Assess, adopt, and update strategies to meet SLAs and KPIs, including timecard management, shift adherence, tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity and troubleshooting.
• Identify and address issues within leadership channels, customer-facing issues, and escalations, ensuring friendly and prompt resolution.
• Escalate customer callbacks as needed.
• Document and maintain accurate records of team activities.
• Ensure onboarding and training milestones are met.

What You Bring To The Role

• A passion for customer support and improving the customer experience.
• 2+ years in a remote supervisory role, leading teams of 15+ customer support professionals.
• Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, and timekeeping solutions.
• A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No satellite or consumer-grade Wi-Fi.)

What We Provide

• Seasonal/flexible hours, including mornings, afternoons, and evenings, 7 days per week from a home office.
• W2 position starting at $38/hour plus benefits including 401K with match and other incentives.
• Work from early November through the end of April 2026, averaging 40+ hours per week.
• Comprehensive training and support from management to help you excel.
• Equipment including a laptop for the duration of employment; you must have access to a personal computer.
• Opportunity for growth within JDA TSG.

About JDA TSG

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, disability, or any other status protected by applicable laws. We are committed to a diverse and inclusive workplace and consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Outsourcing and Offshoring Consulting

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