Job Details

Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 0800-1630 (8am-4:30pm)

For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 levels. Requirements and wages for each level are noted below.

Starting Wage:

PSR1- $16.99-$23.37 per hour, depending on experience

PSR2- $18.09-$24.88 per hour, depending on experience

Position Summary

The Patient Service Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, and appropriate cash and end-of-day closure procedures.

The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients' visits, manage cash drawers according to established protocols, post cash to patients' accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.

Position Qualifications

Required experience for the Patient Service Rep 1 level:

• High school diploma or equivalent, required
• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education, required

Required experience for the Patient Service Rep 2 level:

• High school diploma or equivalent, required
• Minimum 2 years of relevant front-desk customer-related experience, preferably in a healthcare setting, required

Total Rewards Package

• Earn a competitive and progressive salary.
• Benefit from health plans that focus on health and wellness, including medical, dental, vision, and wellness beginning within 30 days of hire.
• Plan for your future with a retirement package that includes up to 6% employer contribution.
• Experience a healthy work-life balance with our generous earned time off (ETO).
• Continue to enhance your education through our tuition reimbursement and tuition repayment plans.

Explore Asante more by visiting www.asante.org/careers

At Asante we believe that we are defined by our values - the traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.