Job Details

HR Assistant Call Center Job Description

Join a dynamic team dedicated to providing world-class HR support. As part of the HR Live Support team, you will be pivotal in delivering exceptional Leave of Absence, Disability, and HR services to employees globally. This role involves handling inquiries through various channels, including phone, web, and chat, ensuring accurate and timely responses.

Responsibilities:

• Take ownership of employee contacts, resolving them with a high degree of problem-solving and customer focus.
• Receive and resolve inquiries via phone, chats, and emails as the first point of contact for Leave, Disability, and related issues.
• Utilize available documentation to resolve inquiries and escalate when necessary.
• Build trust with employees through empathetic, personalized conversations.
• Respond to issues arising during leave events, ensuring proper communication and documentation.
• Use judgment and critical thinking to balance process adherence with employee needs for disability and leave requests.
• Collaborate with partner teams on process improvements and policy updates.

Essential Skills:

• Excellent communication and people skills.
• Strong customer service and support experience.
• Ability to demonstrate empathy.
• Proficiency in research to find answers and information.

Additional Skills & Qualifications:

• Experience dealing with customers and using empathy skills.
• Proven ability to adapt to changing workloads in a fast-paced environment.
• Ability to manage confidential and sensitive information with strict data privacy adherence.
• Detail-oriented with strong problem-solving and organizational skills.

Work Environment:

This position is 100% remote, requiring candidates to have a dedicated workspace at home. During the training and nesting period, being on camera is expected.

Pay and Benefits:

The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Sep 22, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, please email ...@astoncarter.com for other accommodation options.