Job Details

Water Care Technician - Oregon Hot Tub

Oregon Hot Tub is Oregon's largest and most established hot tub companythe #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.

Position Summary: This role is a great chance to join an expanding company in an entry level role and move up based on performance. Water Care Technicians ensure an outstanding experience for all owners of our hot tubs, swim spas, pools, saunas and other quality products as well as providing outstanding service to our internal team. Water Care Technicians provide elite service to all customers and are proactive in correcting any issues that may arise. Water Care Technicians will be a champion of safety and follow all company policies and procedures regarding safety.

Key Responsibilities:

• Provide weekly and monthly spa water care (this may be learned on the job)
• Provide weekly water balancing and pool cleaning services to a pre-assigned group of customers
• Responsible for maintaining goals set by management
• Responsible for other assigned duties
• Complete and stay current on training and certifications to repair hot tubs, swim spas and saunas
• Must be able and willing to work outside in all weather conditions

Attributes, Skills and Abilities:

• Customer Orientation (External and Internal) Asks questions and listens well to quickly identify and resolve problems. Has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner.
• Critical Thinking Uses information and facts to make recommendations and informed decisions. Is able to work through tough problems and provide solutions.
• Results Oriented Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues assigned are resolved. Meets deadlines and has a proactive approach to work.
• Safety Oriented Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.

Working Conditions:

• Work is performed in an outdoor setting, which could include inclement weather, heat and humidity, extreme wind or cold temperatures and exposure to hot tub/pool chemicals
• Must be physically able to repetitively lift and carry as least 50 lbs. on a regular basis
• Out of town travel is required when necessary

Requirements:

• Must be at least 21 years old
• Must have a valid driver's license
• Have an attention for detail
• Demonstrate a willingness to learn new tasks
• Be willing to work a flexible schedule based on business needs
• Be dependable and motivated
• Some mechanical, plumbing and/or electrical skills preferred
• Excellent communication skills
• Ability to work in a fast-paced environment
• Ability to build a strong team environment
• Ability to lift 50lbs
• Customer service skills required
• Must be able to pass a MVR and Background Check. Also must be able to pass a drug screening per company guidelines.

Qualifications:

• High school diploma/GED
• Proficient in Microsoft Office and Outlook
• 1-3 years of telephone and customer service experience
• Must have an attention for detail
• Ability to work a multi-screen CRM is essential
• Must demonstrate a willingness to learn new tasks
• Be willing to work a flexible schedule based on business needs
• Be dependable and motivated
• Excellent communication skills
• Ability to work in a fast-paced environment
• Ability to build a strong team environment
• Customer service skills required
• Computer and technology savvy

Pay: $23.00 - $25.00 / hour