Job Details

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Field customer complaints when necessary Qualifications: • High school graduate, GED recipient, or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations Compensation: $15 - $17 hourly

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