Job Details

Customer Service Representative

Ensure customer satisfaction through the accurate and timely processing of orders, fielding of customer inquiries, and professional communication over phone and email. Collaborate with managers, plant supervisors, and other employees to process orders, determine shipping lead times, and find answers to customer inquiries.

Culture: Be a part of a culture of continuous product development; unique, high-quality products; with a well-trained, disciplined team that provides exceptional customer service throughout the entire organization. Generous time off starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays 401(k) Savings and Investment Plan; includes company contribution Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment Company paid Life & Disability Insurance including short term, Long Term, and Life Great Tuition Reimbursement program to support undergraduate or graduate programs

Daily Workflow: Process accurate customer orders received by telephone, fax, web and email into ERP system Answer inbound calls and customer inquiries. Analyze customer information and match it to the appropriate product Be patient with telephone customers requests Assist customers with technical questions Verify all customer order information to ensure accuracy Provide a high level of customer service, ensuring that the customer is completely satisfied before ending the call. Assist customers with basic questions, refer more technical questions to appropriate staff Communicate regularly with other sales team members Seek input and direction from Sales Lead or Sales Manager Process accurate customer return material authorizations Print and mail daily invoices and credit memos Consistently work on process improvement Comply with company policies and procedures

We're Seeking: High School Diploma or GED Six months related experience, experience in assembly, telephone service and data entry for computers preferred Computer literacy is necessary Must pass background check and drug test (THC ok) Schedule: Monday ' Friday 8 am - 4:30 pm

Equal Opportunity Employer: Employees and applicants are provided a full and fair opportunity for employment, career advancement, and access to programs without regard to race, color, religion, national origin, disability (physical or mental), sex, age, sexual orientation, genetic information, or parental status, and will not be discriminated against for any other legally protected group or status.