Job Details

Job Details

Job Location
Sisters OR 3PL - White City, OR

Position Type
Full Time

Salary Range
$20.00 - $22.00 Hourly

Travel Percentage
Onsite

Job Category
Warehouse

Description

Temco Logistics isseekinga motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Qualifications

Key Responsibilities:

• Provide customers withaccurateinformationregardingtheir orders, delivery status, and product details.

• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.

• Ensure customers are satisfied with their delivery and installation services through follow-up communications.

• Resolve customer issues efficiently and escalate unresolved matters to theappropriate supervisorwhen necessary.

• Monitor and track delivery schedules to provide customers with real-time updates.

• Maintain expert knowledge of TemcoLogistics'products and services to support customer inquiries effectively.

• Track office supply inventory and place orders as needed to ensure smooth office operations.

• Prepare andsubmittimelyreports, presentations, andproposalsassigned.

• Collaborate with colleagues and other departments tomaintainseamless operations and exceptional customer service.

Qualifications:

• High school diploma or equivalent.

• Minimum of 2 years of experience in customer service or office administrative tasks.

• Outstanding communication and interpersonal skills to build andmaintainpositive customer relationships.

• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.

• Excellent organizational skills to manage multiple tasks and priorities effectively.

• Proficiencyin MS Office Suite and familiarity with office management software (ERP systems preferred).

• Knowledge of TemcoLogistics'delivery and installation services or a relatedlogisticsenvironment is a plus.

• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.