Job Details

Join our team as a Customer Service Representative, where your role is vital to the success of our retail operations. You will be the go-to expert, working closely with both wholesale and retail customers to assess their needs, answer inquiries about our products, and recommend the best solutions. Your commitment to addressing customer concerns in a timely manner will ensure satisfaction and loyalty.

At Sherwin-Williams, we take pride in our innovative paints and coatings that brighten and strengthen the spaces around us. This is an opportunity to engage with our products while also contributing to a positive team environment. We believe in empowering our employees with opportunities for growth and development, fostering an inclusive workplace culture where your skills and passion drive success.

Key Responsibilities:

• Deliver exceptional customer service and maintain high levels of customer satisfaction.
• Assist customers both in-person and over the phone by identifying needs and providing suitable product recommendations.
• Build and nurture trust-based relationships with customers.
• Process transactions accurately in accordance with company policies.
• Achieve monthly, quarterly, and annual sales targets.
• Keep accurate records of work orders and formulations.
• Retrieve and mix products according to customer specifications.
• Keep the sales floor and product displays organized and appealing.
• Maintain cleanliness of store equipment and assist with deliveries when necessary.
• Stay informed about product offerings and availability.
• Follow inventory control procedures and suggest improvements to sales strategies.

Minimum Qualifications:

• Must be at least eighteen (18) years old.
• Must be legally authorized to work without requiring sponsorship for employment visa status.
• Ability to lift and carry materials weighing up to 50 lbs frequently and up to 70 lbs on occasion, with or without accommodation.
• Willingness to work all assigned hours, including evenings and weekends.
• If you are a current employee, a performance rating of at least meets expectations is required.
• Completion of all mandatory HR eLearning courses for your current role is necessary for existing employees.

Preferred Qualifications:

• A valid, unrestricted Driver's License.
• A High School diploma or GED.
• Experience in retail or customer service, preferably at least one (1) year.
• Prior experience selling paint and related products.
• Experience with tinting and mixing equipment.
• Proficiency in more than one language is preferred, especially Spanish.

Explore your potential with us and make a difference in our community!