Job Details

Emerald Technologies is growing, and we're looking for an energetic, detail-driven Administrative Assistant to join our Medford team! If you are someone who thrives in a fast-paced environment, loves organization, and enjoys supporting cross-functional teams, this role is a fantastic opportunity to build your career.

At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

About the Role

As the Administrative Assistant, you will support our Program Managers and collaborate with multiple departments to ensure smooth and timely program execution. You'll help keep projects on track, maintain accurate documentation, and contribute to the quality and efficiency Emerald Technologies is known for.

What You'll Do

• Partner with Program Managers to manage backlogs, ensuring accurate ship/commit dates and improved on-time delivery.
• Prepare clear, concise reports for key business metrics and program indicators.
• Support commercial aspects of the business, including product margins, pricing updates, RMAs, and ECOs.
• Process customer part orders with accuracy and according to established procedures.
• Maintain customer files and support regular customer communications.
• Gather information related to product/service complaints and route to Quality and Sales as needed.
• Assist in resolving customer invoicing questions in collaboration with Accounting.
• Help coordinate quotes and new product workflows with Engineering, Purchasing, and Production.

What You'll Bring

• Strong organizational skills and attention to detail
• Excellent communication-both written and verbal
• Ability to manage multiple priorities with a positive, proactive mindset
• A collaborative spirit and willingness to jump in where needed
• Experience in a manufacturing, electronics, or logistics environment is a plus (but not required!)

Why Emerald Technologies?

• A collaborative team environment
• Opportunities for growth and skill development
• A workplace where your attention to detail and drive truly make an impact

If you're ready to grow with a dynamic team and make a meaningful difference every day, we'd love to hear from you!

Benefits of the Job:

• Competitive medical, dental, and vision benefits.
• Health Savings Account/Flexible Spending Account
• 401K and company matching with no vesting period
• PTO for rest and relaxation
• Gym reimbursement(through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support
• Employee training and development
• Community service and philanthropic initiatives
• Employee appreciation and events
• Career advancement opportunities
• Employee Referral program
• Employee discounts