Job Details

Data Entry Specialist

Driveway.com | Data Entry Specialist

Location: Medford, OR (on-site)

Dealership: L0397 Driveway Home Office

Schedule: 5 days a week, 8:00-5:00 pm (weekends included)

Compensation: Salary range: $16.85-$24.05 per annum. Starting pay: $19.50-$20.00. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Driveway is where car buying and selling meets convenience no haggling, no pressure, no leaving your couch. Were the digital retail arm of Lithia & Driveway (LAD) and were on a mission to make car ownership easy, transparent, and dare we say enjoyable. Backed by a network of nearly 300 dealerships across the U.S., Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. Were big on innovation, big on people, and always driving forward. Come ride with us!

The Specialist is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.

What You'll Do

• Review consumer title and supporting documents and verify accuracy.
• Print, prepare, audit, and upload required paperwork to complete vehicle purchases.
• Work directly with customers and internal teams when needed to resolve title issues.
• Communicate effectively with customers through chat, phone, and CRM/email.
• Answer customer questions regarding the purchase paperwork.
• Receive return documents and verify transaction accuracy and completion (trade?in, payoffs).
• Scan deal jacket to initiate vehicle payoff.
• Independently work assigned queues.
• Document all processes in Salesforce and Smart Sheets to ensure quality tracking.
• Timely and accurately process titling work in assigned states or regions.
• Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues.
• Additional work and tasks as needed.

What You'll Bring

• Strong organizational and time?management skills with exceptional attention to detail.
• Excellent verbal, written, and interpersonal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, etc.).
• Ability to multitask, prioritize effectively, and handle sensitive information with discretion and confidentiality.
• Active listening and critical?thinking skills.
• DMV knowledge preferred.
• Proven ability to adapt quickly to role needs and work independently with minimal supervision.
• High school diploma or equivalent required; bachelor's degree in a related field preferred.
• Prior experience in a business office environment preferred.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long?Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug?free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Seniority Level

• Entry level

Employment Type

• Full?time

Job Function

• Administrative
• Retail Motor Vehicles