Job Details
Care Coordinator
2026-01-09 Southern Oregon University Ashland,OR
Description:
The Care Coordinator directly reports to the Assistant Director of Care & Basic Needs. The Care Coordinator provides essential non-clinical case management, crisis response, and programmatic support to promote the health and well-being of the student body. This is accomplished through direct student support, programmatic outreach around student health & well-being, and referrals for holistic student services (inclusive of raider student services, tutoring, counseling, disability resources, health services, financial aid, and registration). This role is student-facing through one-on-one case management appointments and general campus programming in collaboration with a variety of campus departments. This position plays a critical role in connecting students with campus and community resources to proactively promote health & well-being and address barriers to student success.
This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them that occurred on campus, in public areas bordering campus, and in certain non-campus buildings owned or controlled (leased) by the University
Minimum Requirements
Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:
(50%) Direct Student Support and Case Management
SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce
In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.
Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (www.grandronde.org) and the Confederated Tribes of Siletz Indians (www.ctsi.nsn.us) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.
Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the "Clery Act"), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call 541-###-####, or email ...@sou.edu.
POSITION SUMMARY:
Date application must be received for priority consideration by: January 27, 2026
Anticipated Appointment Begin Date: February 13, 2026
Closing Date or if blank, Open Until Filled:
Job Family Group: Administrative and Professional
Division/Department: Academic and Student Affairs/Dean of Students Office
Compensation Range (commensurate with experience): $4,043.69 - $4,647.92/monthly or $40,436.88 - $46,479.17/annually (10-Months) @ 1.0 FTE
FLSA Status: Exempt
Appointment Basis: 10-month (July/August Off)
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration/Temporary: Renewable
This position must possess and maintain a current, valid Driver License: No
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Lead Work/Supervisory Responsibilities: No
Work Location Type: On-campus
Work Hours: M-F (8:00a - 5:00p) with some evening and weekend hours. Hours are subject to change with notice.
Worker Status: Must be able to legally work in the United States without visa sponsorship
SPECIAL INSTRUCTIONS TO APPLICANT:
- Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
- For inquiries and additional information, please contact Human Resource Services via email at ...@sou.edu or by phone at (541)###-####.
- To view SOU's very generous benefits and pension programs available to eligible positions, please visit
- Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, demonstrates our value and commitment to our employees.
The Care Coordinator directly reports to the Assistant Director of Care & Basic Needs. The Care Coordinator provides essential non-clinical case management, crisis response, and programmatic support to promote the health and well-being of the student body. This is accomplished through direct student support, programmatic outreach around student health & well-being, and referrals for holistic student services (inclusive of raider student services, tutoring, counseling, disability resources, health services, financial aid, and registration). This role is student-facing through one-on-one case management appointments and general campus programming in collaboration with a variety of campus departments. This position plays a critical role in connecting students with campus and community resources to proactively promote health & well-being and address barriers to student success.
This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them that occurred on campus, in public areas bordering campus, and in certain non-campus buildings owned or controlled (leased) by the University
Minimum Requirements
- Bachelor's degree in a related field AND 1 year of relevant professional/full-time experience in case management, health & wellness programming, or community-based programs. Equivalent experience (3 years) will be considered with an Associate's degree.
- Effective communication skills and proficiency in software for program implementation and/or client service documentation (ex: Case management software).
- Master's degree.
- Experience working with customer relationship management software such as Navigate, Maxient, Banner, Improve, and/or Workday.
- Experience working on college campuses with college students. -Certification in suicide intervention or prevention (ASIST, QPR, etc.).
- Experience facilitating harm-reduction programs related to the prevention of alcohol and other drug (AOD) misuse or Substance Use Disorder (SUD).
- Experience and/or knowledge facilitating public health programs that promote health through organized community efforts.
Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:
(50%) Direct Student Support and Case Management
- Manage a large and evolving caseload of at-risk students to ensure appropriate utilization of campus support services and community resources.
- Provide non-clinical case management services to students experiencing difficulty due to physical or psychological health, financial, food, or housing insecurities, and other personal barriers to success.
- Conduct individual meetings with students to assess immediate and long-term needs, discuss challenges, and develop tailored success plans.
- Consult with the Associate Dean of Students, Assistant Director of Care & Basic Needs, and members of the Student Support Network regarding students of concern.
- Coordinate and facilitate referrals to appropriate resources, serving as a vital link between students and campus partners (e.g., Counseling, Student Health, Financial Aid) and external community social service agencies.
- Maintain accurate, confidential records of all student interactions and case progress within the case management system, ensuring compliance with FERPA and institutional policy.
- Design, execute, and assess comprehensive health promotion and outreach programs, including holistic well-being education and alcohol/other drug (AOD) harm reduction strategies
- Partner with campus offices to strategically integrate wellness programs and initiatives across the student experience.
- Design and deliver engaging presentations, workshops, and campus-wide campaigns (e.g., social media, bulletin boards) to promote positive health behaviors and a culture of well-being.
- Develop and maintain a current database of student well-being resources, services, and educational materials for the campus community.
- Assist in the development of AOD educational materials and programs to ensure institutional compliance with the Drug-Free Schools and Campuses Act (DFSCA).
- Support the completion of the Biennial report for the Drug-Free Schools and Campuses Act (DFSCA)
- Support posting/approving posts on Campus ESP Parent Portal for 30 minutes/day (may fluctuate depending on time of year)
- Serve on campus committees/task force -Department & Institutional Programmatic Support (Ex: Admitted student days, Orientation, Commencement)
- Educational Presentations & Workshops for Students, Faculty, & Staff
- Other duties as assigned
- Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
- Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
- Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
- Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
- Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
- Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
- Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
- Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
- Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
- Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
- Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
- Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
- Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
- Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
- Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
- Build knowledge of the best practices in non-clinical case management, student development theory, and/or collegiate health and wellness promotion.
- Normal office activities such as sitting/standing at a desk, using a computer, answering phones, and communicating in person, both in writing and via phone with others.
- Work in an office environment that is very busy, with constant interruptions, frequent phone calls, and walk-in traffic.
- Frequent moving/transporting objects up to 15 pounds (such as notebooks, books, and paper).
- Must be willing to travel and attend training programs off-site for occasional professional development.
- Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
- Must be able to successfully pass a pre-employment background check.
- This position classification has been defined as exempt and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
- The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.
SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce
In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.
Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (www.grandronde.org) and the Confederated Tribes of Siletz Indians (www.ctsi.nsn.us) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.
Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the "Clery Act"), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call 541-###-####, or email ...@sou.edu.