Job Details

* Provide front desk assistance, answer phone calls, and guide clients to the right services.* Distribute mail, handle case transfers, and manage emails.* Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.* Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.* Document all interactions and records through the ONE and TRACS system.* Create a welcoming environment for the public through various forms of communication.* Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.* Use various computer systems and databases to manage information for the agency and clients.* An equivalent combination of education, training, and experience relative to the class concept.Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); **OR**An associate degree in a Behavioral Science, Social Science or a closely related field **AND** six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; **OR*** **Communication:** Experience communicating decisions, rules, guidelines, and policies to customers in a fast-paced environment through in-person, online, or phone interactions.* **Technical Skills:** Experience navigating technology and software systems, including multi-line phone systems, and using multiple platforms simultaneously for research and case tracking.* **Commitment to Team:** Experience building trust-based relationships within a team environment that values inclusivity and respect for diverse ideas and contributions.* **Customer Focus:** Experience delivering comprehensive customer service to a high volume of diverse customers with active listening and compassion.* **Results Oriented:** Experience meeting deadlines while completing tasks, projects, and obligations that produce quality results.* Duties for these roles will be performed in an **office setting**.* The work schedule is **Monday to Friday, 8 am to 5 pm PT**, with possible fluctuations based on service needs.* You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.* Quick decision-making may be necessary to ensure the safety of yourself and others.**Attention all candidates!** **Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.** Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.**Your application materials are used to determine your starting salary range.** Please ensure that all education and experience you would like considered are included in your application materials. **Note:** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.**The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

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