Job Details

divh2Front Desk Monitor/h2pPrimarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face./ppstrongPosition Responsibilities:/strong/pulliProvides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors./liliPartners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects./liliFilters inbound calls to determine appropriate direction./liliGreets all visitors/homeowners and determines their immediate needs./liliMonitors pickups/deliveries./liliAssist with event set up and break down as needed./liliLight dusting, restocking of paper products, and other cleaning duties as assigned./liliPerforms other related duties as directed./li/ulpstrongKnowledge, Skills Abilities:/strong/pulliExcellent customer service and communication skills./liliAbility to offer support to administrative support staff with ever-changing needs./liliAbility to elicit information from callers and visitors in a professional and efficient manner./liliAbility to handle multiple tasks simultaneously, establish priorities, and meet deadlines./liliExceptional organization and tracking skills./liliAbility to function efficiently in a high volume, fast-paced environment./liliAbility to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems./liliAbility to interact and work positively and effectively with staff at all levels./liliAdvanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff./liliAbility to work collaboratively and cooperatively within the department as well as with other departments./li/ulpstrongPhysical Demands Work Environment:/strong/pulliSitting at work station utilizing a computer in an office setting./liliWalking throughout property/facilities as needed./liliSetting up, taking down and stacking tables and chairs./li/ulh2Qualifications/h2pstrongPreferred Behaviors:/strong/pullistrongDedicated:/strong Devoted to a task or purpose with loyalty or integrity/lilistrongDetail Oriented:/strong Capable of carrying out a given task with all details necessary to get the task done well/lilistrongTeam Player:/strong Works well as a member of a group/li/ulpstrongPreferred Motivations:/strong/pullistrongSelf-Starter:/strong Inspired to perform without outside help/lilistrongAbility to Make an Impact:/strong Inspired to perform well by the ability to contribute to the success of a project or the organization/li/ulpstrongRequired Education:/strong/pulliHigh School or better./li/ulpstrongRequired Experience:/strong/pulli2 years: High school diploma or GED and two (2) years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment./li/ulpEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div