Job Details

Title: Account Executive

FLSA Status:

Reports To: Chief Customer Officer

Location: Remote

About NLX

NLX is a startup building a conversational AI technology platform that we believe will be part of a suite of technologies that will change the way the world does business and represents the crest of another wave of innovation akin to the advent of HTML, Web 2.0, the social web, and mobile computing. We are a remote-first team headquartered in NYC with team members across North America and Europe. We value excellence, authenticity, transparency, attention to detail, and collaboration.

We are building a team where people are comfortable iterating, asking for help, and showing what they tried when things don't go as planned. At NLX, we embrace the unfamiliar, innovate relentlessly, and avoid getting stuck in the details. Our culture rewards cooperation over competition, and we foster transparency and community.

We are seeking an Account Executive (AE) to drive the sales process from discovery to close. The AE is a trusted advisor and strategic consultant, responsible for converting qualified leads into long-term customers. You will work closely with our Business Development Representatives (BDRs) and Marketing team to own the sales cycle and deliver personalized solutions that drive massive value for our clients.

Company Values

• Elevate the Customer. We are customer-centric in the way we conduct our business and the way we build our product. Our goal is to elevate the customer experience of our customers as well as theirs. We should be obsessed with what the customer needs so that we can quickly build for them.
• Choose simplicity. Things tend to get over-complicated. Take the time to step back and see the simpler solution.
• Be Brave. If a decision needs to be made, make it. Ask questions, make mistakes, try something different. If you are curious about something, take the time to dig into it. If you have something you want to say, say it.
• Keep it Open. Transparency is key and open communication is a great way to be transparent.
• Build an Inclusive Space. We can do more when we do it together. Make each other feel welcome. Make yourself approachable. We expect diverse experiences and value individual input. We give each other the space to be included.

Key Responsibilities:

This is where potential turns into partnership. As an Account Executive (AE) at NLX, you are the quarterback of the sales process. You'll take the qualified opportunities generated by our all-star Business Demand Representatives and your prospecting, then you own the sales cycle from discovery to close. You are a strategic consultant, a trusted advisor, and a master negotiator. Your mission is to deeply understand the unique challenges of prospective customers and architect solutions using the NLX platform that deliver massive value.

You're not just selling software; you're building the foundation for our customers' future success and driving the revenue that fuels our explosive growth.

• Own Your Pipeline: Manage the full sales cycle for a pipeline of qualified leads, from initial meeting to signed contract, with a relentless focus on closing new business.
• Master the Discovery: Conduct deep-dive discovery calls to uncover prospects' critical business challenges, goals, and opportunities for transformation.
• Deliver Compelling Demonstrations: Showcase the power of the NLX platform with tailored, value-driven product demos that speak directly to the customer's needs.
• Be a Strategic Guide: Act as a consultative expert, guiding prospects through the evaluation process and building undeniable business cases for change.
• Negotiate and Close: Skillfully navigate complex buying committees, craft winning proposals, and negotiate contracts to secure new customer logos.
• Forecast with Accuracy: Maintain a pristine and accurate pipeline in our CRM, providing reliable forecasts to sales leadership.
• Champion the Customer: Collaborate with our Customer Success team to ensure a seamless and successful onboarding experience for your newly signed clients.
• Crush Your Quota: Consistently meet and exceed your quarterly and annual sales targets, reaping the rewards of our uncapped commission plan.
• Find your own path: Startup selling means sometimes finding your own deals, creating new sales plays, discovering new patterns, and continually refining your own message about our value.

Required Qualifications:

You are a born closer with a consultant's mindset and an entrepreneur's hustle. You thrive on autonomy and are driven by the thrill of the win.

Core Skill Set:

• Consultative Selling Pro: You excel at asking insightful questions, listening intently, and connecting a product's capabilities to a customer's core business problems. 4-6+ years of quota-carrying, B2B software/SaaS sales experience in a closing role.
• Masterful Presenter: You command a room (even a virtual one) and can communicate complex technical concepts in a simple, compelling way.
• Deal Navigation Expert: You have a sixth sense for identifying key decision-makers, champions, and potential roadblocks in a sales cycle.
• Elite Negotiation Skills: You are confident and skilled in contract negotiation, focusing on creating win-win scenarios that lead to long-term partnerships.
• Unwavering Drive: You are fiercely competitive, highly motivated by goals, and have a proven track record of exceeding sales quotas.
• Organized and Accountable: You manage your time and pipeline with precision and take full ownership of your results.

Preferred Background:

• Demonstrable history of consistently meeting or exceeding sales targets.
• Experience working directly with leadership in Customer Experience (CX) or Contact Centers.
• Experience managing a complex sales cycle and selling a technical product is highly preferred.
• Familiarity with established sales methodologies (e.g., MEDDIC, Challenger Sale, Solution Selling).
• Bachelor's degree or equivalent, compelling work experience.

Additional Skills:

• SaaS/Growth Company Experience: Recent experience in the last 3 years in SaaS or growth companies, selling to prospects unfamiliar with your brand and successfully creating demand in new markets.
• A Passion for Technology: Particularly AI, with the ability to quickly learn and adapt to new tech solutions. You're comfortable in the world of AI and eager to use technology to drive improvements and innovate. You are not afraid, and you are eager to get your hands on NLX's technology to gain a deep understanding of the value to our customers.

Base salary for this role is $130,000-$150,000 with OTE potential at $260,000-$300,000. OTE is based on achieving 100% of quota; commissions are uncapped for over-performance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.