Job Details

Overview

If you are a natural people-pleaser and a good listener who also loves the great outdoors, then we have the perfect job for you. We are looking for an experienced Service Advisor to join our fast-paced environment at Johnson RV. Its more than a Service Advisor role; we need an outstanding communicator with a natural positive attitude, a strong work ethic, and a commitment to owning the customer experience. The successful candidate will greet customers as they schedule appointments and act as a liaison between customers and service technicians. This role is sales-minded and will handle a volume of work, requiring multitasking and the ability to shift priorities as business needs dictate.

Location: Medford, OR.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate needs to the technician
• Provide accurate estimates of repairs and maintenance costs
• Follow up on repair status to inform customers efficiently
• Work with manufacturers and file claims in a timely manner
• Notify customers when RV/trailer is ready for pickup
• Explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of problems or potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• High school diploma or equivalent required
• Prior service advisor experience is a plus
• Prior warranty claims submission is a plus
• Dispatching, customer service experience a plus
• Proven ability to achieve profitability and growth
• Ability to set and meet goals
• Meticulous attention to detail
• High degree of problem-solving skill
• Thrives in a team environment
• Well-developed interpersonal skills; able to get along with diverse personalities; tactful and mature
• Decisive with ability to support organizational priorities
• Strong written and verbal communication skills
• Results-oriented with the ability to balance other business considerations
• Self-motivated

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Automotive

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