Job Details

We are seeking a part time Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, direct the caller to their destination and schedule service appointments. This position pays $20/hour you will work some 8 hour shifts weekdays with occasional Saturday shifts as needed.

At Grants Pass Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Grants Pass Toyota, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Saturday lunches provided

• Discounts on products and services

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer upset customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Schedule inbound callers service appointments
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Must be available to work Weekdays and possibly fill in on some Saturdays (Dealership is closed Sunday)
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.