Job Details

Description

Education and Experience

High School Diploma or Equivalent. Computer data entry training or experience; office skills training or experience; demonstrated communication and organizational skills, customer service experience preferred.

Minimum Qualifications

• Typing 55 Wpm
• Provide proof of current, valid Oregon Driver's License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties.
• Successfully pass a Criminal Background Check and Medicaid Fraud Check.

Essential Duties, Responsibilities and Core Competencies

Administrative Duties

• Work under the supervision of the Office Manager, completing a variety of tasks designed to ensure the smooth operation of the agency's office and clinical record system.
• Coordinate the flow of information between multiple sources including the public, staff members, client charts, agency digital files, and office voicemail boxes.
• Greet visitors, answer and route phone calls for staff, and check front desk voice mail routinely throughout the day.
• Setup and maintain clinical charts, including scanning documents into client records.
• Set up the treatment rooms for scheduled appointments.
• Perform data entry, word processing, and transcription duties as needed.
• Provide clerical and other necessary support to staff.
• Post meeting room schedules daily.
• Assist staff in making direct contact with families and community agencies at all phases of program services.
• Manage data collection and entries, including evaluative instruments.
• Ensure Satisfaction Surveys are distributed to all youth and families at completion of each episode of care
• Distribute mail and coordinate interoffice mail daily.
• Provide clerical support such as creating documents, copying, mailing, filing, faxing, as needed.
• Maintain kitchen area in order to maintain a professional environment for visitors, family members, and clients; this could include washing dishes, cleaning off counters, regularly cleaning out the refrigerator, etc.
• Assist in keeping client contact information up to date in electronic health record and scheduling platform.
• Assist clients with the completion of intake and other paperwork as needed.
• Assist staff and clients in scheduling/rescheduling appointments as needed.

Professionalism

• Demonstrate the willingness and ability to accept direction from various agency staff in relation to agency principles and guidelines.
• Abide by ethical codes, mission, values, and professional standards, including confidentiality and HIPPA.
• Participate in continuous quality improvement efforts.

Leadership

• Demonstrate and communicate knowledge of agency's policies, practice guidelines and information pathways.
• Demonstrate flexibility adapting to program change.
• Model good communication skills.
• Present a positive attitude, professional demeanor and demonstrated respect with youth and young adults, families, staff, visitors, and community partners.
• Establish rapport by demonstrating and maintaining clear, consistent, appropriate, and therapeutic boundaries.
• Demonstrate effective verbal intervention skills in de-escalating youth and adults and an ability to safely navigate crisis situations.
• Actively utilize, reference, and follow agency policies, procedures, and guidelines.
• Perform all work tasks in a proper and safe manner per established policies, procedures, and guidelines to prevent unnecessary injury, time loss and agency expense.
• Comply with all federal, state and agency health and safety reporting requirements.

Requirements

In order to be considered for a position with Kairos, applicants must meet and agree to the following requirements:

• Meet all Education and/or Experience Requirements listed for the specific position.
• Provide references upon request.
• Request official transcripts upon offer of employment.
• Provide proof of current, valid Oregon Driver's License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties.
• Successfully pass a Criminal Background Check and Medicaid Fraud Check.
• Obtain and maintain current CPI Verbal De-Escalation Certification during employment.
• Obtain and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification during employment.
• Obtain a Food Handler's Card once employed.