Job Details

CUSTOMER SERVICE REPRESENTATIVE OKLAHOMA And FLORIDA RESIDENTS ONLYWork Location: Remote-Job Type: Full-timePay:Starting Rate $14.00 per hourAbout FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.Our clientele includes Fortune 500 and FTSE 100 companies.Job Description:Conduct outbound calls and/or campaigns when directed.Thoroughly document all customer transactions in host system.Adhere to scheduled shifts to ensure optimal phone coverage.Ensure compliance to all regulatory guidelines.Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.Follow safety guidelines outlined by Illness and Injury Prevention Program.Specific qualifications for this medical role include:High School diploma or GED1 Year Call Center ExpSix months healthcare claims experience.Ability to read and interpret general business correspondence, procedure manuals, and specific plan documentsBasic mathematical skillsIntermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differencesFollowing written directions (emails, SOP documents)Self-motivationAbility to prioritize workThinking outside the box and making judgement callsAbility to adapt to change