Job Details

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Mitigate customer complaints as needed • Connect with the housekeeping department to ensure guest accommodations are ready • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Bookkeeping: keep accurate records of all hotel guest account information Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Comfortable taking telephone calls and mitigating stressful situations • Must have graduated high school, received a GED or equivalent • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Compensation: $15 - $17 hourly

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