Job Details

Join Our Team as a Customer Service Specialist!

As a Customer Service Specialist, you will play a vital role in delivering outstanding service to our customers. Your primary focus will be to assist customers in finding the right products, offer solutions, and manage returns or online pickups. Embrace the opportunity to work in a collaborative and inclusive environment while being part of a positive, team-oriented retail culture. We are hiring immediately and will provide comprehensive training to set you up for success.

Why Choose Us?

• Enjoy flexible part-time hours and generous paid time off.
• Receive weekly pay and explore career growth opportunities.
• Benefit from associate discounts on in-store and online merchandise, services, and warranty plans.
• Access discounts at hundreds of retailers, restaurants, and more.
• Contribute to a 401(k) plan with a company match.
• Receive dental and vision insurance, among other fantastic benefits.
• Compensation will be competitive based on qualifications and experience.

Your Contributions Will Make a Difference:

• Multitask effectively on cashier duties, sales, and merchandising responsibilities.
• Respond quickly and resourcefully to customer inquiries and issues.
• Create a warm and welcoming atmosphere for customers.
• Utilize basic selling skills to engage with customers and understand their needs.
• Efficiently handle returns and facilitate online pickups.
• Be adaptable in performing additional tasks such as cleaning and stocking shelves.

Key Skills and Experience:

• Ability to work a flexible schedule based on the store's requirements.
• Strong desire to engage with customers and meet their needs.
• Collaborative approach, thriving in a fast-paced and sometimes stressful environment.
• Conflict management skills, resolving issues cooperatively and amicably.
• Integrity in handling customer information and business matters.
• Capacity to lift/move materials in the 10 - 50 pound range and stand or walk for extended periods.
• Previous experience in customer service or as a cashier in a retail setting is preferred, but not required.

Note: Staples does not sponsor applicants for work visas for this position.

About Staples:

As the world of work and learning transforms, so do we. Join us in our mission to help customers discover innovative products, services, and inspiration, while enabling you to unlock your potential. Our team members are the cornerstone of our success, and there has never been a better time to become part of our journey.

Explore more about Staples Stores and available career opportunities.

Equal Opportunity Employer:
Staples is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by law.

Staples is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation during any part of the employment process, please reach out for assistance.

In compliance with local regulations, qualified applicants with arrest or conviction records will be considered for employment according to relevant Fair Chance laws.

Note: It is unlawful in Massachusetts to require a lie detector test as a condition of employment.