Job Details

Accounts Receivable Supervisor

Location: Hybrid- Medford, OR

Compensation: The full salary range for this position is $50,000-$75,000 annually. The anticipated starting pay is $50,000-$65,000, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Lithia & Driveway (LAD) is seeking an Accounts Receivable (AR) Supervisor to lead a remote team of AR Representatives, Administrators, and Collectors. This role places a strong emphasis on accounting expertise, accurate payment processing, and compliance with AR best practices. If you have experience in high-volume accounts receivable operations (especially with dealer management systems like CDK or similar), combined with a passion for developing high-performing teams, we want to hear from you!

As one of the largest global automotive retailers, LAD is driven by our mission of Growth Powered by People. Join a team where your leadership drives impact and your ideas help shape the future of automotive retail.

What You'll Do:

• Lead and develop a remote, cross-functional accounts receivable team, fostering high performance and accountability.
• Oversee day-to-day AR operations ensure timely application of payments to customer accounts and prompt issuance of refunds or credits, maintaining accurate records.
• Support the AR Manager in coordinating daily operations, reporting, and process improvements, ensuring all AR activities are executed with accuracy and efficiency.
• Monitor team performance and hold individuals accountable to key metrics (e.g., collection rates, aging receivables, accuracy) through creating and enhancing metrics that are deliverable to upper management and team.
• Manage staffing and workflow to meet all deadlines, including month-end and year-end close processes.
• Handle escalated billing or payment issues with professionalism and sound judgment, resolving discrepancies or customer concerns promptly.
• Provide exceptional service to internal and external customers, addressing inquiries about invoices and payments in a timely, courteous manner.
• Drive continuous improvement in AR processes and tools, incorporating industry best practices and optimizing for efficiency and accuracy.
• Ensure compliance with company accounting policies and any applicable financial regulations, upholding strong internal controls in all AR processes.
• Maintain positive working relationships with other departments (e.g., Accounting, Sales, Finance) to facilitate smooth invoicing and payment workflows.
• Prepare and deliver weekly/monthly AR performance reports (e.g., aging reports, collection status) to management.
• Embrace and support organizational changes in structure, systems, or processes as the company grows and evolves.

What You'll Bring:

• 13+ years of team leadership experience in accounts receivable, collections, or accounting, preferably in a high-volume environment.
• Strong understanding of accounting principles and accounts receivable practices (e.g., invoicing, reconciliation, credit/refund processes), with a commitment to financial accuracy and compliance.
• Prior experience managing high-volume support or financial operations teams.
• Proven success leading remote employees across different roles/functions.
• Strong communication skills (verbal and written), with effective listening and interpersonal abilities.
• Detail-oriented and analytical, with solid critical thinking, problem-solving, and decision-making skills.
• Proficiency in reporting and data analysis; able to interpret AR metrics and use Excel or similar tools for reporting.
• Experience with accounting or dealer management systems (e.g., CDK or similar DMS software) is highly preferred.
• High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, or related field preferred.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.