Job Details

Customer Success Manager - UiPath

Experience: 5-12 Years

Role Overview

The Customer Success Manager (CSM) - UiPath is responsible for ensuring customers achieve maximum value and business outcomes from their UiPath automation investments. The role acts as a strategic partner to customers, driving adoption, value realization, retention, and expansion by aligning UiPath capabilities with customer business goals.

Key Responsibilities

Customer Engagement & Success

- Act as the primary point of contact for assigned UiPath customers post-implementation.

- Build trusted relationships with business, IT, and automation stakeholders.

- Drive customer onboarding, adoption, and long-term success.

- Conduct regular business reviews (QBRs).

Value Realization & Adoption

- Define and track customer success plans, KPIs, and ROI.

- Identify opportunities to expand automation use cases.

- Promote best practices for UiPath governance and scalability.

Issue Management & Advocacy

- Proactively identify risks and drive mitigation plans.

- Act as a customer advocate coordinating with internal teams.

Growth & Retention

- Support renewals, upsell, and cross-sell opportunities.

- Identify expansion opportunities within customer accounts.

Enablement

- Guide customers on Automation CoE setup and maturity.

- Educate customers on UiPath roadmap and best practices.

Mandatory Skills & Qualifications

- Experience in Customer Success, Account Management, or Program Management.

- Functional or hands-on understanding of UiPath RPA platform.

- Experience working with enterprise customers.

- Strong communication and stakeholder management skills.

Preferred Skills

- UiPath certifications (Business Analyst, Advanced Developer, Solution Architect).

- Exposure to RPA, Intelligent Automation, AI/ML, Process Mining.

- Experience with ERP systems such as SAP or Oracle.

Education

- Bachelor's degree in Engineering, Computer Science, Management, or related field.

- MBA or automation-related certifications are a plus.

Key Competencies

- Customer-centric mindset.

- Strong analytical and problem-solving skills.

- Ability to work in a fast-paced environment.