Job Details

Equal Opportunity Employer/Disability/Veterans

Customer Success Coordinator

Supporting Our Maternity & Urology Patients

Hybrid | Worcester, MA or Dartmouth, MA

Reliable Respiratory is a leading Durable Medical Equipment (DME) provider committed to delivering exceptional care to patients who rely on respiratory, diabetes, urology, and maternity support. We're expanding our team and seeking a Customer Success Coordinator who will play a key role in supporting our Maternity and Urology departments. If you're energized by helping patients, collaborating with healthcare partners, and making a meaningful impact every day, this role is for you.

What You'll Do

As a Customer Success Coordinator, you'll be the trusted point of contact for patients, referral partners, and internal teams. Your work ensures that every patient receives timely, accurate, and supportive service.

Key Responsibilities

• Process new and recurring medical supply orders via phone, email, fax, or in person
• Provide warm, professional support to patients and referral sources
• Verify insurance coverage and obtain authorizations
• Document all interactions in our electronic health records system
• Troubleshoot equipment concerns and coordinate with manufacturers or clinicians
• Confirm patient demographics, benefits, and cost responsibilities
• Support patients in understanding their financial obligations
• Collect payments and manage assigned worklists
• Coordinate appointments with respiratory staff
• Participate in outreach and phone campaigns
• Uphold all company and regulatory policies
• Actively identify opportunities to enhance patient orders through suggestive selling

What You Bring

• Eligibility to work in the U.S. without future sponsorship requirements
• Associate's degree or above required
• At least 1 year of customer service or administrative experience in a busy healthcare setting
• Healthcare or Medical Call center experience preferred

Skills & Strengths

• Clear, professional communication
• Strong computer proficiency (Microsoft Office Suite)
• Ability to work independently and collaboratively
• Comfort navigating a fast-paced environment with frequent interruptions
• Excellent attention to detail
• Strong problem-solving abilities
• High-quality customer service, even under pressure
• Bilingual (English/Spanish) preferred

Who Thrives Here

You'll excel in this role if you're:

• Self-motivated and proactive
• Dependable and consistent
• A natural problem solver
• Driven by a sense of urgency and purpose
• A team player who values collaboration

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time.
• This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This job operates in a professional office environment.
• The noise level in the work environment is usually moderate to loud.

Direct Reports - None

Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.