Job Details

Business Intelligence Analyst - Contract - Hybrid

Responsibilities:

• Work with business leaders to understand what business problems we are trying to solve and the key questions to be answered.
• Assists in the development and documentation of business requirements, and design requirements and creates wireframes before development.
• Develop interactive and easy-to-understand dashboards, reports, and scorecards in Tableau for the Customer Support organization.
• Partner with the BI Engineering team to define new or modified data models needed in the data warehouse.
• Thoroughly QA new and modified dashboards for accuracy and functionality.
• Develop a solid grasp of the data and business drivers to make recommendations and influence strategic decisions.
• Ensures project dependencies are clearly defined, documented, and communicated appropriately in terms of time required to complete.

• 5-7 years of work experience in business intelligence, analytics, or quantitative analysis-related fields.
• 3+ years building visualizations in Tableau desktop and publishing to Tableau server is required.
• 3+ years of working experience interrogating data by creating SQL queries and Excel functions/pivots.
• Solid understanding of relational data concepts and data modeling.

• Excellent analytical and problem-solving skills combined with strong business discernment and an ability to communicate analysis clearly and compellingly.
• Able to work independently and in a team, meticulous, critical thinker, and performance-driven.
• Experience with Salesforce or any other CRM tool preferred.
• Able to thrive in a fast-paced, high energy, and fun work environment and deliver value incrementally and frequently.
• Bachelor's degree in Computer Science, Mathematics, or in Information Systems preferred.