Job Details

Customer Service Representative - Route & Customer Success

  2026-04-01     New System     Grants Pass,OR  
Description:

New System | Full-Time | Route-Based (Box Truck)

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We're hiring a route-based Customer Service Rep who's equal parts service pro + relationshipbuilder.

Why you'll like it here

  • You're not stuck at a desk — your route is your territory
  • Strong training + support (you won't be thrown to the wolves)
  • Real impact: you help customers stay stocked, solve issues fast, and make their week easier

We offer Route Sales Drivers:

  • Base Salary of $54,600 plus commissions
  • Full-time, stable work
  • Medical, Dental, Vision, and Life Insurance
  • 401K with Employer Match
  • Paid Time Off and Holiday Pay
  • Four-day work week - M, T, Th, F
  • Growth and advancement opportunities

What you'll do

  • Deliver/pick up linens & supplies; verify tickets and collect signatures
  • Manage customer inventory levels (keep them stocked—not buried)
  • Use mobile tools to document service, routes, and updates
  • Handle customer issues professionally (fix what you can, escalate what you can't)
  • Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.)
  • Collect payments when needed and keep documentation accurate
  • Drive safely, complete pre/post-trip inspections, and support our safety culture

You're a fit if you are

  • Friendly, organized, and accountable
  • Comfortable working independently and talking with customers daily
  • Detail-minded with inventory, paperwork, and follow-through

Requirements

  • Valid driver's license; comfortable driving a box truck (training provided)
  • Able to lift/push/pull up to 50 lbs repeatedly
  • Comfortable using mobile apps daily
  • Background check + drug screening required for fleet drivers

· Paid weekend coverage (when assigned) On-call hours: Sat/Sun 8:00am–4:30pm

Apply with your resume and a quick note: “What does great service look like when nobody's watching?”


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