Job Details

The Customer Success Specialist works directly with ACA's software clients to ensure they are getting the most out of our software products.Office LocationsNYC (office is near Grand Central), Pittsburgh, Medford, Oregon, Chattanooga, Portland, Maine.Must be able to go into one of these offices 2 days/week (Hybrid)All other locations will operate remotely until we establish an office in your areaMust be able to work Mountain time OR PSTYour Key ResponsibilitiesResolve customer service issues by answering questions or referring clients to appropriate technical support resourcesUpdate Customer Success development team on client technical problems or issuesProvide client feedback to the customer experience team for product improvementProactively contact clients to ensure software is used to its full potentialPerform ad-hoc work/special projects as necessary to support ACA on various client and internal initiativesSkills and Attributes for SuccessBachelor's Degree required with a major or concentration in business, accounting or finance preferred.Three (3) to Five (5) years plus of experience in a corporate environment, financial services industry, or compliance a plusExperience with Zendesk software a plusTo qualify for this role you must haveDemonstrated professional integrityDependable, flexible, and adaptable to new ACA initiatives and changing client needsAbility to work well in a fast-paced, small-team environmentAbility to work independently, multi-task and prioritize effectivelyAbility to establish and maintain effective working relationships with colleagues and clientsHighly motivated and goal oriented; proactive in one's own education and career progression; volunteers for and shows initiative on both internal and external projects and tasksDedicated to upholding ACA's high-quality standards and customer service focusStrong organizational and problem‑solving skills with attention to detailStrong oral and written communication skillsProficient with Microsoft Office applications, Adobe Acrobat, and the InternetWhat Working At ACA OffersWe offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You'll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.Equal Opportunity StatementACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law. ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment.#J-18808-Ljbffr