Job Details

Adecco is assisting a local client recruiting for Remote Customer Service Reprentative positions out of Fort Mill, SC. This is an excellent opportunity to join a winning culture and get your foot in the door with a company that values quality, accuracy, and a strong focus on customer satisfaction. If this sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Job Summary:

The Customer service representatives perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies. The type of request may depend on the business segment e.g. escrow Branches will deal with escrow-related calls. MISG may receive calls related to flood, tax or foreclosure related transactions. Insurance businesses may receive policy or claims related inquiries. PISG & SMS may receive technical-related questions.

Responsibilities for a CSR include but are not limited to:

• Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.

• Verifies contacts and account information.

• Examines customer problems and implements appropriate corrective action to respond to customer requests.

• Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.

• Maintains and creates logs, reports, records and files.

• Investigates, analyzes, coordinates and tracks complex customer issues and problems.

• Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.

• Interface with offshore call center to answer questions on process or specialized situation

• Assist in preparing customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

• Assist with order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers.

• Individual is responsible for adhering to First American Corporation's and department's compliance and information security policies, practices, and procedures in the performance of the role.

• Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures.

• Assess needs and suggest/promote alternative products and services.

• Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures.

• Coordinates with other functions/departments as required.

REQUIREMENTS:

• High School diploma or equivalent.

• 2+ years of experience in a customer service related role.

• Strong proficiency with Microsoft Office Suite.

• Strong data entry skills. *Skills test required.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Professionalism and discretion. *Additional Skills:

• Ability to escalate.

• Order fulfillment and billing resolution.

• Compliance Adherence and process navigation.

• Famiiar with CRM client systems.

What's in this Customer Service Representative position for you?

• Pay: $21.00 per hour

• Temp Assignment

• REMOTE: M-F, 8 AM - 5 PM

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco's Aspire Academy ( with thousands of free upskilling courses

This Customer Service Representative role is being recruited for by one of our Virtual Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Fort Mill, SC, apply today!

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.