Job Details

A company is looking for a Technical Implementation Specialist to support clients in utilizing their AI-driven customer service platform.Key ResponsibilitiesSet up and configure client accounts for a smooth onboarding experienceImplement and customize solutions based on client-specific business needsIntegrate the platform with external systems and provide ongoing support for implemented solutionsRequired QualificationsBackground in Implementation, Technical Onboarding, or Services in a SaaS environmentFluency in English (C1 level) with the ability to explain technical details to non-technical usersExperience with APIs and JSON structuresKnowledge of customer experience platforms such as Tidio, Zendesk, HubSpot, or SalesforceBasic coding experience in JavaScript or Python is a plus