Job Details

The Customer Success Specialist works directly with ACAs software clients to ensure they are getting the most out of our software products. Office Locations: NYC (office is near Grand Central), Pittsburgh, Medford, Oregon, Chattanooga and Portland, Maine. Must be able to go into one of these offices 2 days/week (Hybrid) All other locations will operate remotely until we establish an office in your area Must be able to work Mountain time OR PST Your Key Responsibilities - Resolve customer service issues by answering questions or referring clients to appropriate technical support resources - Update Customer Success development team on client technical problems or issues - Provide client feedback to the customer experience team for product improvement - Proactively contact clients to ensure software is used to its full potential - Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives Skills and attributes for success - Bachelors Degr...Specialist, Customer Experience, Technical Support, Customer Service, Technology, Retail