Job Details

Patient Services Representative

Wage starts at $19.25/hour

Patient Services Representatives (PSR) at Rogue Community Health are the first contact for our wonderful patients when they enter our clinic sites. They are the first smile, the first "Hello", and the first "How can I help you today?" that our patients experience. We are currently hiring for full time positions in Eagle Point, Medford, Talent, White City, and Behavioral Health Centers. We have an opening for a Float Patient Services Representative to work in several of our clinics, including Medford, Ashland, White City, Talent, and Eagle Point, who strives to make a difference in the lives of our patients.

This position is responsible for coordinating with care teams and supporting high-quality patient care by identifying and responding to individual patients' needs while establishing, confirming, and preparing for appointments over the phone or in person.

Enjoy stable hours, competitive pay, and benefits.

Benefits Include:

• Opportunity for 4 or 5-day Work Week
• Mental Health Paid Time Off Up To 10-Hours Per Quarter
• Generous PTO Accrual Annually
• Medical, Dental, Vision, and Partially Paid Family Coverage
• No Cost to Employee Life Insurance, AD&D, Short Term Disability, Long Term Disability
• Holiday Pay (in addition to PTO)
• Rogue Rewards Benefits provides up to $750.00 (prorated by FTE and hire date) for the year 2026.

Essential Responsibilities:

1. Provide excellent customer service and direction to people entering all Rogue Community Health sites.

2. Assist walk-in patients requesting assistance.

3. Answer telephone calls and provide appropriate assistance to patients.

4. Communicate and document information patient has shared regarding any barriers to appropriate team member.

5. Work in collaboration with the back-office team to ensure a safe and positive patient experience.

6. Register scheduled patients and ensure completion of all necessary paperwork, including verification of insurance and program eligibility for special programs.

7. Review Sliding Scale program with all patients by collecting all necessary information and verifying slide scale eligibility.

8. Verify insurance eligibility appointments according to procedure.

9. Enter patient data in Electronic Medical Record (EMR), update phone numbers, addresses, insurance information and any other information pertinent to the patient's care.

10. Calculate individual visit charges, collect payments (co-pay, budget payment, monthly payment, visit payment), and explain payment process.

11. Evaluate patient's financial status and arrange budget payment plans as appropriate.

12. Process daily receipts by receivables category and prepare the daily deposit.

13. Balance daily receivables and charges with computer generated summary of activity at the close of each clinic day.

14. Transfer all monies, tracking sheet, etc, as set in procedure for the preparation and implementation of deposit.

15. Other tasks as assigned by supervisor.

16. Answer phones and route according to need and procedures.

17. Disseminate incoming patient record releases, clinic forms used for rights notifications and data collection, etc. and route for appropriate action.

Required to complete a criminal background check, and pre-employment drug screen once a conditional offer is accepted.

Oregon is an employment-at-will state and Rogue Community Health (RCH) has a 90-day probationary period for all newly hired team members.

Rogue Community Health upholds our mission of Vibrant Health for All by working to remove socioeconomic barriers and ensure that all community members have access to safe, respectful, and engaging healthcare. We provide high-quality, professional care that recognizes each person's unique needs and prioritizes collaborative partnerships to support meaningful, sustainable health outcomes.

As an employer of choice, we are committed to fair and consistent hiring, development, and retention practices for team members within and beyond our community. We foster a culture of respect, unity, and belonging, where a wide range of perspectives is valued and fair, consistent employment practices guide all decisions.

**No phone calls please** Due to the number of applications received, we are not able to reply to every applicant.