Job Details

Process insurance policy cancellation and lapse paperwork to the collection account. Establish and maintain tracking system for SCFC customer insurance coverage. Contact customers to verify current insurance coverage and educate on terms on contract related to coverage. Confirm insurance claim status and update collection account status. Process Guarantee of Title paperwork needed for payment in timely manner. Contact and educate customers on total loss process and account responsibility until process complete. Verify additional contracts and process cancellations as needed. Contact insurance companies weekly to verify status of claim process and payment. Monitor customer account details for non-payments from contract cancellations and insurance companies. Educate and counsel customers on account terms and payment programs to resolve past due amounts. Utilize various skip tracing methods and processes to locate customers as needed. Maintain and ensure accurate, up-to-date customer ac...Insurance, Specialist, Automotive, Payment, Process