Job Details

Principal Functions & Responsibilities:* Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores* Responsible for organizing and training store managers and clerks on lottery equipment* Act as a liaison between Retail Solutions, lottery, retail and internal customers* Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging)* Complete online surveys with photos and details gathered from store visits* Conduct and review pre-implementation documentation to ensure accuracy during installs* Conduct full-scope innovation/systems demonstrations* Conduct Train-the-Trainer and product information presentations with internal and external customers* Monitor and evaluate training program's effectiveness and provide recommendations for modifications* Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions* Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners* Work with internal teams to ensure the product technology functions as designed* Work with other departments in support of site sales and support goals* Ability to adapt to a fast-paced environment* Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies* Ability to communicate problems with management* Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol* Other functions and responsibilities as assigned