Job Details

Join Our Team as a Remote Customer Support Specialist

Are you passionate about providing exceptional customer service and have a knack for troubleshooting technical issues? Join our dynamic team at Luxottica, a leading name in the optical industry. This is a fantastic opportunity to work remotely from the comfort of your home, supporting customers in the EST and CST time zones. If you have experience in high-volume environments and excel in computer navigation, we want to hear from you!

Key Responsibilities

• Answer incoming calls and process orders efficiently.
• Resolve customer complaints and troubleshoot issues to find the best solutions.
• Document customer interactions accurately and track call types.
• Maintain support service levels and uphold Luxottica's Customer Service standards.
• Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
• Handle inbound phone calls for up to 90% of your assigned shift.
• Perform other duties as assigned.

Requirements

• High school diploma.
• 1 year of experience in customer service, hospitality, or call center environment.
• Excellent telephone etiquette and clear, professional communication skills.
• Strong verbal and written communication skills.
• Demonstrated listening and comprehension skills.
• Team player with strong interpersonal skills.
• Ability to maintain composure in difficult customer situations.
• Excellent time management skills with the ability to prioritize tasks efficiently.
• Strong PC skills, including MS Office; Word and Excel.
• Ability to navigate information systems and the internet.

Preferred Qualifications

• Higher education degree.
• Previous experience using SAP.
• Experience in the optical industry with knowledge of Luxottica's products.
• Bilingual in French.

Ready to take the next step in your career? Apply now and become a part of our supportive and innovative team. We look forward to welcoming you to Luxottica!

Subject Line: Remote Customer Support Specialist Opportunity

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