Job Details

Are you amazing? Are you energized helping people and being a strong team member? If this is YOU , then join our 9-1-1 Dispatcher Team. We are looking for team members to serve our community. The team is supportive and compassionate and ready to teach new members. The job can be stressful and fast paced, so we embrace and foster a team built on support and compassion. Our culture is designed to grow, foster long careers, and provide exceptional community service.Telecommunicators/9-1-1 Dispatchers are skilled at multitasking, typing a minimum of 40 words per minute, and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times.ResponsibilitiesAnswer emergency 9-1-1 and non‑emergency telephone calls.Prioritize calls and dispatch police, fire, and EMS personnel to service calls.Track unit status and coordinate resources.Maintain situational awareness during high volume workloads.QualificationsHigh School Diploma or GED.One year of customer service experience, including use of computers.Typing speed of 40 words per minute with at least 95% accuracy.Public safety experience preferred.Strong interpersonal and judgment skills.Licensing RequirementsLaw Enforcement Data System Certificate within 60 days of appointment.First Aid/CPR Certificate within one year of appointment.Basic Telecommunications Certificate within one year of appointment.Emergency Medical Dispatch Certificate within one year of appointment.Certification of 40 words per minute with a minimum 95% accuracy in keyboarding skills.BenefitsFull-family medical coverage (approx. $193/month in premiums).PERS retirement with both employer and employee contributions.Health reimbursement account.Life insurance.Long‑term disability.IncentivesAssociate Degree - 2.5%Bachelor Degree - 5.0%Second Language - 1.25%DPSST Intermediate Certificate - 2.50%DPSST Advanced Certificate - 3.00%Note: Associate Degree incentives are not cumulative.Required MaterialsCity Application.Supplemental Questionnaire.Cover Letter.Typing Test indicating at least 40 words per minute with 95% accuracy.Equal Employment OpportunityReasonable accommodations may be made upon request prior to the application deadline to enable individuals with disabilities to participate in the job application process.Per Oregon Revised Statutes 408.225 and 408.230, the City of Grants Pass grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. Eligible applicants may indicate their preference during the application; documentation must be submitted.Directly related work experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law.It is the policy of the City of Grants Pass that no person shall be discriminated against based on race and characteristics traditionally associated with race, including hairstyles, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity, or current employment status. The City values diversity and encourages all interested applicants to apply.All persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Police Officer applicants must show proof of citizenship with 18 months of hire.#J-18808-Ljbffr