Job Details

Communications Specialist

The posted salary range represents the expected pay for this role at the time of posting and is provided for transparency. Actual compensation, if an offer is made, will depend on factors such as skills, experience, education, and overall qualifications.

Position Summary

The Communications Specialist serves as a central point of contact for air and ground medical transport coordination. This position requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm and effective in high-stress situations while working collaboratively within a team environment.

Work Environment & Schedule

• Shift work required, including 12-hour shifts, nights, weekends, and holidays
• Schedule includes seven (7) twelve-hour shifts in a two-week period
• Required Qualifications
• High School Diploma or equivalent required (Associate's degree preferred)
• One (1) year experience in dispatch, EMS, public safety, or a high-volume call center environment required

Certifications or Licenses:

Unless a certification or license listed below says preferred, incumbents will be required to maintain currency of the following certifications and licenses, including state mandated continuing education and training requirements, and all related cost as a condition of continued employment.

• Certified Emergency Medical Dispatcher through the Oregon Department of Public Safety Standards & Training (DPSST). Required to obtain within twelve (12) months of start date in position.
• Certified Flight Coordinator (CFC) through Commlink within one year (1) of employment.
• Advanced Communication Specialist Certification (IAMTCS) completion within twenty-four (24) months of employment.
• First Aid and CPR certification. Required to obtain within six (6) months of start date in position.

Key Responsibilities

• Receive, prioritize, and coordinate emergency and non-emergent transport requests
• Communicate professionally via radio, phone, and computer systems
• Coordinate directly with flight crews to support transport missions
• Accurately enter and manage information in CAD and RescueNet Dispatch systems
• Obtain, document, and relay clinical and operational information
• Monitor aircraft status using Flight Following procedures
• Maintain accurate documentation and participate in quality assurance activities
• Provide exceptional customer service to internal and external stakeholders

Mercy Flights is a drug free workplace and follows federal guidelines set by the United States Department of Labor to provide a safe and drug-free work environment.

Mercy Flights is an Equal Opportunity Employer