Job Details

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD!

What We Offer

Enjoy our many benefits and incentives including:

Affordable Medical/Dental/Vision plansFlexible Spending AccountGenerous Paid Time OffWhole Health & Wellness Reimbursement ProgramProfessional development and training opportunities100% Vested Retirement Plan w/ up to 6% MatchHoliday Pay (9)Paid Time Off for Mental HealthCompany Paid Life InsuranceSpontaneous & Longevity BonusesLoan Forgiveness Program EligibilityEmployee Assistance Program (EAP) & Tobacco Cessation Program

For more details about our benefits, visit our website!

About the Position

We are looking for an Outpatient Support Services II to join our team in Medford, Oregon! The Outpatient Support Services II will answer telephones, route calls, take messages, provide general information, and answer routine questions. They will verify clients' insurance eligibility using MMIS system and additional insurance verifications systems as appropriate. The Outpatient Support Services II will schedule initial and ongoing therapy and psychiatric services appointments as well as complete daily appointment confirmation calls, outreach, and letter correspondence.

Work Schedule: Monday through Friday, 8:00am – 5:00pm (Full Time, Day)

What You'll Make

$21.00-$23.00 per hour DOE/Credentials.

Differentials:

In addition to your base wage, CCS offers the following pay differentials, subject to position, program, and eligibility requirements:

Night Shift (NOC) Differential: Anadditional$3.00 per hour for hours worked between 10:00 PM and 8:30 AM, provided that at least 2.5 hours of your shift occur within this designated period.

Secure Program Differential: An additional $2.00 per hour for all hours worked in an eligible CCS secure program.

Bilingual Differential: Anadditional5% pay differential for employees who meet the qualifications of the CCS Language/Bilingual Program.

About the Program

ColumbiaCare Outpatient Services offers a team approach to care with a person-first lens. Every client that is referred to our program will receive an individualized experience and customized treatment plan to outline their behavioral health needs and will be offered to participate in Feedback Informed Treatment (FIT) which utilizes the client's voice to enhance the collaborative process and guide care.

ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program

What You'll Need

Associate Degree in Business or related field is preferredTwo (2) years of experience in a medical or administrative office position is requiredMust demonstrate strong customer service, organizational skills, a keen attention to detail and experience using electronic medical records.Bilingual strongly preferred

Have the ability to pass a DHS criminal background check.

This position requires the ability to frequently sit, talk, listen, and use hands and fingers. It may require the ability to occasionally walk, climb stairs and ladders, bend, stoop, squat/kneel, and perform other physical tasks as applicable; as well as lift, carry, push, and pull up to 20 pounds.

Per OAR 309-035-0135, Direct Care staff must be 18 or older at the time of hire.

We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department.

About Us

ColumbiaCare Services is a non-profit, behavioral health and Veteran's service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor the culture in our communities in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from different backgrounds and who will contribute to our mission, vision, and core values.

We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status and people with disabilities.