Job Details

Customer Service Representative

Category: Clerical Call Center

Location: Medford, OR 97504

Pay: $16.00 Hourly

Status: Open

Description

Customer Service Representative

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our transportation and logistics operations in their Carrier Services department. In this role, you will act as a key liaison between carriers, internal teams, and customers to ensure timely, cost-effective, and efficient freight movement.

What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Customer Service Representative Details:

• Temp-to-Hire position
• $ 16.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 06:00am to 03:00pm)

• Coordinate shipments and communicate with carriers to ensure timely deliveries
• Track and monitor loads, providing updates to internal teams as needed
• Assist with assigning carriers to available freight
• Help resolve delivery issues and delays in a timely manner
• Maintain accurate shipment and carrier information in company systems

Customer Service Representative Qualifications:

• 1+ years of customer service experience
• High School Diploma or GED required
• Basic computer skills (email, data entry, Microsoft Office) and multiline phones
• Ability to work in a fast-paced environment and stay organized
• Reliable, punctual, and able to work well in a team setting
• Experience working with freight carriers, brokers, or 3PL environments
• Experience in billing or data entry
• Knowledge of supply chain processes and transportation regulations
• Problem-solving mindset with the ability to think quickly under pressure

• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.